Privacy policy

Privacy Statement for Embrace UK Community Support Centre

Effective Date: 03/03/2025

At Embrace UK Community Support Centre, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Statement explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Details: Name, email, phone number, postal address.

  • Financial Information: Payment details (e.g., for donations), though we do not store card numbers.

  • Demographic Data: Age, gender, or interests (if relevant to our services).

  • Technical Data: IP address, browser type, device information, and website usage via cookies (see Section 6).

  • Other: Information provided when volunteering, attending events, or contacting us.

2. How We Use Your Data

We use your personal data for purposes including:

  • Processing donations and issuing gift aid claims.

  • Communicating updates, newsletters, or fundraising appeals (with your consent).

  • Managing volunteer opportunities or event participation.

  • Improving our website and services.

  • Fulfilling legal or regulatory obligations.

Legal Basis: We process data based on your consent, contractual necessity (e.g., processing donations), legal obligations, or legitimate interests (e.g., fraud prevention).

3. Sharing Your Data

We may share your data with:

  • Service Providers: Payment processors, email platforms, or IT support (under strict confidentiality).

  • Third Parties: Event partners or fundraising platforms, only where necessary.

  • Legal Authorities: If required by law (e.g., fraud prevention).

We never sell your data to third parties.

4. Data Retention

We retain your data only as long as necessary:

  • Financial records: 7 years (to comply with tax laws).

  • Marketing communications: Until you withdraw consent or unsubscribe.

  • Volunteer/event data: For the duration of your engagement plus a reasonable period afterward.

5. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Withdraw consent (for marketing).

  • Request data portability.

To exercise these rights, contact us at [Contact Email]. We will respond within one month.

6. Cookies & Tracking

Our website uses cookies to enhance functionality and analyse traffic. You can manage preferences via your browser settings. For details, see our [Cookie Policy].

7. Security

We implement technical and organizational measures (e.g., encryption, access controls) to protect your data. However, no system is entirely risk-free.

8. International Transfers

If data is transferred outside the UK, we ensure safeguards (e.g., GDPR-approved contracts) are in place.

9. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent.

10. Changes to This Statement

Updates will be posted here. Please review periodically.

Contact Us

For questions or to exercise your rights:
Email: post@embraceuk.org

Cookies and other data

Cookies Policy

Last Updated: 03/03/2025

At Embrace UK community Support Centre we use cookies to improve your experience on our website, support our charitable services, and ensure compliance with UK data protection laws, including the UK GDPR and Privacy and Electronic Communications Regulations (PECR). By using our site, you agree to our use of cookies as described below.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember preferences, and analyse how you interact with our content.

2. Types of Cookies We Use

We use the following categories of cookies:

  • Essential Cookies: Necessary for the website to function (e.g., security, login sessions). These do not require consent.

  • Analytical/Performance Cookies: Help us improve our site by tracking usage (e.g., pages visited). We use tools like [Google Analytics] for this.

  • Functional Cookies: Remember preferences (e.g., language, accessibility settings).

  • Third-Party Cookies: Placed by trusted partners (e.g., social media, payment processors) for services like donations or sharing content.

3. How We Use Cookies

  • To ensure secure access to our services.

  • To analyse website traffic and improve user experience.

  • To personalize content (e.g., local event recommendations).

  • To comply with legal obligations (e.g., fraud prevention).

4. Managing Your Cookie Preferences

You can control or disable cookies at any time:

  • Browser Settings: Adjust permissions via your browser (e.g., Chrome, Firefox). Learn how here.

  • Consent Banner: Accept or decline non-essential cookies via our pop-up banner on first visit.

  • Third-Party Tools: Opt out of analytics via services like Google Analytics Opt-Out.

5. Third-Party Cookies

We work with partners such as [List Partners, e.g., Facebook, Stripe] to enhance our services. These parties may set their own cookies, and their policies are available on their websites.

6. Updates to This Policy

We review this policy annually or if laws/technology change. Updates will be posted here, and significant changes will be highlighted on our website.